Employees Don't Understand Their Benefits, HR Pros Say
Nine out of 10 employers think it is important for their employees to understand and appreciate the benefits they receive, according to a survey of human resources professionals conducted by Colonial Life & Accident Insurance Co. The trouble is, most employees don't.
The HR pros overwhelmingly think more one-on-one face time with employees is needed to bridge the communications gap with employees.
Colonial Life surveyed more than 650 human resource managers and benefits administrators at the recent national conference of the Society for Human Resource Management. Employers were asked about the benefits they provide and how much their employees understand those benefits.
More than 90 percent of said it was important to their business that employees understand and appreciate the value of their benefits. Only 21 percent of employers think their employees have a good understanding of their benefits. Nearly 5 percent think their employees know nothing at all about their benefits.
When asked what could be done to improve employees’ knowledge of their benefits, 90 percent of employers said having one-to-one meetings would significantly improve employees' understanding of their benefits but only 58 percent of employers offer them. Instead, 80 percent use employee group meetings to explain their benefits; 44 percent have employees enroll for benefits using the Internet; and 40 percent of employers require employees to self-enroll for their benefits.
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